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FREQUENTLY ASKED QUESTIONS

ORDERS

Are There Minimum Quantities Needed For Ordering?

Yes, there is a minimum quantity order in any size and colour of one model, please refer to our product details page.

Do the prices listed on promotionalgears.com.au include imprinting?

Unless otherwise noted, all prices include one colour custom decoration in one position. Setup charges are extra and will appear on order acknowledgements.

Do the prices listed on promotionalgears.com include shipping?

Unless otherwise noted, shipping and handling charges are additional.

Does BrandedGear.com accept purchase orders?
Yes! Corporate, Government, Schools and University purchase orders are welcome, subject to verification and approval. Please contact our sales department for credit application form.
Is it safe to shop with BrandedGear.com?
All transactions are completed on our secure server (128 Bit SSL). In secure mode, your computer and our server begin communication, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet.
Can I Order Only Garments or any Promotion Gear Without Logo Branding?
Yes you can place on order without Logo Branding.
Turnaround time

We endeavour to get all order out in the quickest possible timeframe assuring the highest quality. Typically embroidery and printing orders are decorated and shipped within 8-10 working days after receiving written approval for the digitized logo. (This does not include shipping timeframes).

Some other products might take longer to manufacturing, please refer to our product description for more details.

Can I Order Samples?
Yes please call to discuss if you need samples of colours or sizing, please contact us for your sample order.
Can I Make Changes to My Order?
You can change your order before the production start, please contact us via Support Ticket System click here to submit change in order


UNIFORM EMBROIDERY & PRINTING

Do You Need Uniforms To Be Embroidered or Printed?

If you require your order of uniforms to be printed, our minimum order quantity for all new and repeat jobs is 10 garments per design and per colour way.

Promotional Gears can fulfil all your embroidery or printing needs, the minimum orders are 10+ items for embroidery and 20+ garments for printing. We can embroider any logo or print any design onto most of our products. (Hats, Polos, Jumpers, Shirts, Jackets, Workwear, Uniforms, and much more). If you need a smaller orders please contact us.