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Term & Condition

This website is owned and operated by Promotional Gears (ABN 61 608 216 959). Please read these Terms and Conditions before placing your order. Please make sure you are aware of the terms and conditions before ordering.

1. General

Access to and use of Promotional Gears website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

2. Prices

a) All prices are subject to change without notice and all orders are accepted by the Company on the condition that they will be invoiced at the prices ruling at the date of dispatch. All prices are strictly GST included unless where otherwise stated.

b) Recommended Retail Prices shown in published catalogues or price lists are recommended selling prices only and there is no obligation on the part of any reseller to maintain the same prices.

c) All quotes are valid for 21 days only and may be subject to change after this period.

d) All price lists and quotations are issued on an Errors & Omissions Excepted basis (E&OE).

3. GST

For the purpose of these conditions “GST” means GST within the meaning of A New Tax System (Goods and Services Tax) Act 1999 (the Act). The prices quoted do not include GST unless specifically stated. GST will be added to the price of the goods and any other form of taxable supply as defined in the Act at the rate applicable at the time of supply, and the Company will provide a valid tax invoice.

4. Placing Your Order

You may place an Order by adding items to ‘My Cart’ on the Promotional Gears website and clicking the "Check Out" button. When you place your Order, we will issue you with an Order Number. We will do this by email.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Promotional Gears website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any products; however Promotional Gears will make every effort to supply products to you.

We will notify you that your order is being processed by sending you an Order Confirmation via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Promotional Gears and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when your order status moves to dispatched in the My Account My Orders Section. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

5. Colour Variations

Our printing products may have colour variations from what you have seen on screen, to what the final product looks like, variations between the front and back of the card, and previous orders can also be expected. This is the nature of CMYK offset printing and bulk-run printing.

6. Trimming of printing

All printing products are trimmed. Trimming of printing products may shift up to 3 mm in any direction, therefore our artwork guidelines should be properly adhered to minimize risk of trimming affecting the look of the print. Customers are reminded that when we trim the bleed of any printing product, this cut can vary in location up to 3 mm in any direction. A 3 mm internal margin from the bleed line must be made.

7. Artwork

Artwork designed by Promotional Gears remains the property of Promotional Gears until service paid for. Once invoice is paid for the artwork is owned by the client and we can supply a copy of an original artwork to the Customer.

8. Artwork Approval

When Customer approved artwork proofs from Promotional Gears, you are held fully responsible for accepting all content. This includes design, spelling, grammar and numbers of it is contents. It is your responsibility to request another copy if your proof is difficult to read. We will print exactly what is accepted in the final proof.

9. Submitting Artwork

It is your responsibility to ensure that any design that is submitted is not in violation of any copyright laws, we assume that your artwork is legally yours. Customers are reminded to submit print-ready artwork with the correct specifications. We will print your approved artwork by whatever you submit, and we are not responsible for artwork mistakes. We reserve the right to make changes to your artwork without your consent to avoid printing problems that we predict happening.

10. Delivery of Your Order

As we source products from around the World delivery times will vary. We will use our best efforts to ensure your order arrives as soon as possible after the end of the sale. Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location.

We use the best possible estimated dates given the information we have been provided by our suppliers and partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. Individual order status can be tracked in the My Account, My Orders section.

Promotional Gears will not be held liable for printing products that are lost, damaged or delayed when delivered by Australia Post or Couriers. All items being delivered to a residential address will be left at the door or a notice card will be issued for pick up in the event of no one being home. No Second Delivery will be offered

11. Privacy Policy

Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate.

12. Contact Us

If you have any questions in regard to our products and services, please feel free to email us at sales@promotionalgears.com.au or call us on +61 03 9395 8991