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Refund, Return Policy

PLEASE CHOOSE CAREFULLY AND RETAIN YOUR RECEIPT!

Please choose your products carefully, as Promotional Gears does not accept returns based on either an incorrect choice or a change of mind. If you have any queries about a product you would like to purchase, please contact us to discuss your concerns before you buy. Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will accept your return.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.


CONSUMER AFFAIRS VICTORIA STATES THAT:

We are REQUIRED to give a refund if the goods;

Are faulty, or are unfit for the purpose you reasonably expected them to do, don’t match the description or sample we gave, or we made an extra promise about refunds.

We DO NOT have to give a refund, exchange if you:

Simply changed your mind or found the goods cheaper elsewhere. Or if you knew about a particular fault before buying the goods or you damaged the goods by using them in a way they were not made for, also if you do not have proof of purchase.

Order Cancellations

Order cancellations are instantaneous over the telephone; contact only the internet sales manager to ensure an instant cancellation. Any cancellations advised by email must allow 48 hours (excludes non-working days) for email processing and cancelling.